QMS 160 Student Complaints Appeals and Resolution.9 (1)
QMS 161 Appeals Policy and Procedure
https://www.kym.com.au/wp-content/uploads/2018/04/QMS-159-Student-Fees-and-Refund-Policy-R12.pdf
https://www.kym.com.au/wp-content/uploads/2018/04/QMS-202-Student-Handbook-V13-2018.pdf